Your clients want to sing your praises, it’s why they keep coming back. We understand the dynamics of positive-review capture; personalized client service, resulting in positive customer interactions, and strategically timed review requests. Our requests are automatically sent to your clients as soon as they walk out the door, when they’re most likely to want to talk about you, making it easy for customers to tell their own story about your brand.
Capitalize on Positive Customer Experiences
You work hard to personalize each customer’s experience; our software sends SMS review requests to clients as soon as they’re out the door to help translate your stellar customer service into positive marketing ROI. As soon as the client indicates that they had a positive experience they’re given links to Google, Facebook and Yelp directing them exactly to where they’ll leave a review about their great experience with you.
Manage Less-Than-Perfect Reviews
If clients indicate a less-than-perfect experience they’re immediately offered a feedback form on which to make their grievances known. Swift and appropriate response can then positively transform this client’s perception of your brand, increasing the chances that they return to you.